FAQ

  • What payment methods do you accept?
  • Where is my refund?
  • What happens if a referred customer cancels or returns their order?
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • Can I track my order?
  • Can I return or exchange an item?
  • How do I return an item?
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?
  • What is an affiliate program?
  • How can I join the affiliate program?
  • How much commission can I earn?
  • Can I promote your products on social media?
  • How do I track my sales and commissions?
  • Are there any costs to join the program?
  • Who can I contact if I have questions about the affiliate program?

Payment

  • What payment methods do you accept?
  • Where is my refund?
  • What happens if a referred customer cancels or returns their order?

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

What happens if a referred customer cancels or returns their order?

If a referred customer cancels or returns their order, the commission for that sale will be deducted from your account.

Ordering and delivery

  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • Can I track my order?

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.yourstorename.com/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@yourstorename.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@yourstorename.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to most regions worldwide. Please check this detailed breakdown (add link) before ordering to make sure we can deliver to your geographical location.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

  • Can I return or exchange an item?
  • How do I return an item?
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

How do I return an item?

You have 14 days to cancel your order after receiving the product. To proceed with the cancellation and understand the steps involved, please contact our customer service team directly. They will guide you through the process.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hhelp@yourstorename.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Affiliate

  • What is an affiliate program?
  • How can I join the affiliate program?
  • How much commission can I earn?
  • Can I promote your products on social media?
  • How do I track my sales and commissions?
  • Are there any costs to join the program?
  • Who can I contact if I have questions about the affiliate program?

What is an affiliate program?

An affiliate program allows individuals or businesses to earn a commission by promoting our products or services through their unique referral link. Every time someone makes a purchase using your referral link, you earn a percentage of the sale.

How can I join the affiliate program?

You can join by registering on our affiliate platform. Once your application is approved, you’ll receive a unique referral link and coupon code to start promoting our products. https://af.uppromote.com/dzhhkg-k0/register

How much commission can I earn?

The commission rate is 10%.  Your earnings depend on the total value of purchases made through your referral link.

Can I promote your products on social media?

Yes! You are encouraged to share your referral link on social media platforms, blogs, or websites. You are also free to create TikTok content to promote our products. However, please ensure that it is clearly stated in your posts that you are only advertising on behalf of the business and are not directly associated with or representing the company. Always follow our affiliate terms and conditions.

How do I track my sales and commissions?

You can log in to your affiliate dashboard to monitor your referrals, sales, commissions, and the usage of your coupon code in real-time.

Are there any costs to join the program?

No, joining our affiliate program is completely free.

Who can I contact if I have questions about the affiliate program?

For any inquiries, you can contact our affiliate support team at info@scorejersey.com